Shipping policy
Shipping Policy
Thank you for shopping with TIVEXE.
We are committed to delivering your order safely and as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
- United Kingdom: 3–5 Business Days
- Germany: 5–8 Business Days
- France: 5–8 Business Days
- Italy: 5–8 Business Days
- Spain: 5–8 Business Days
- Netherlands: 5–8 Business Days
- Belgium: 5–8 Business Days
- Austria: 5–8 Business Days
- Other European Countries: 5–10 Business Days
Delivery times are estimates and may vary during holidays or due to customs inspections.
Shipping Cost
We offer Free Tracked Shipping on all eligible orders.
Any shipping fees will be clearly displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your order using the tracking link provided in the email.
Incorrect Address
Please ensure your shipping address is accurate before placing your order.
TIVEXE is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.
Customs & Import Duties
Orders shipped within Europe generally do not incur additional customs charges.
If customs duties or taxes are required for shipments outside Europe, they are the responsibility of the customer.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us at:
Our customer support team will assist you as quickly as possible.